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Senior Project and Product Manager
code AB-BE-201101-281 sur overijse.enligne-be.com en Belgique

overijse.enligne-be.com : cvs

Product and Project Manager with experience in managing large IT projects (from requirements gathering to production). PMP certified. Strong functional and technical skills. More than 14 years of experience working for large clients in Belgium, Europe and the USA.

MR Be... A...
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OVERIJSE
3090 Be

Dans les secteurs d'activités suivants:
Telecommunications (mobile and landline)

Domaines de compétences:
Gestion de projets, Gestion de produits, Ingenierie des processus

Directions concernées par les interventions:
Direction informatique Direction marketing Direction des Operations

Types d'interventions:
Integrated within client teams to work on medium to long term missions. Project and Product Management missions usually rely on following standard methodologies (PMP), or client specific ones.

Formations suivies:

Etudes:
1991-1996: Ingenieur civil en Informatique (UCL, Louvain-la-Neuve, Belgique)


Présentation

2010 (1 year) Telecommunications
Business Development, Belgium

Supported internal business development activities in Belgium

Accountabilities:
- Hold regular opportunity review meetings for clients in Belgium
- Answer to Requests for Proposal submitted to CGI

Achievements:
- Became Project Management Professional (PMP) certified
- Acted as Bid Manager to answer an RfP to a major telco client
- Supported recruitment effort for Germany and Poland



2008-2009 (1 year and 4 months) Telecommunication
Release Management, Belgium

As Release Manager, I was is in charge of the corporate functional and technical releases. Each release was managed as a project, the scope of which was to consolidate changes from several projects and bring those to production.

Accountabilities:
- Maintenance of the overall release plan
- Supervision of the release and testing teams
- Reporting on the progress to senior management
- Acting as manager on-site during the release migration
- Supervision of the release coordination
- Maintenance of the release management procedures

Achievements:
- Implemented a release procedure for technical releases
- Developed an MS Access tool to support the new procedure
- Managed the October 2009 functional release (~100 applications impacted)
- Supported the implementation of the new corporate change management procedure (process and communication)



2008 (3 months) Telecommunication
Project Management, Belgium

As Business and Technical Project Manager, I was in charge of several projects, which I had to lead through the testing and commercial launch phases.

Accountabilities:
- Maintenance of the overall project plan
- Coordinating the execution of the project plan
- Reporting on progress, issues, risks and dependencies
- Ensuring quality of the deliverables
- Follow-up a PMP-like project management methodology

Achievements:
- Quick take-over of 3 projects ad interim during critical phases
- Accountable for projects with budgets over 1 Million €
- Efficient problem-solving attitude



2008 (3 months) Telecommunication
Business Analysis, Germany

As Senior Business Analyst, I helped writing change requests for the e-Commerce project.

Accountabilities:
- Writing business requirements for change requests

Achievements:
- Fast integration in an existing team
- Shared knowledge acquired on previous projects with junior colleagues



2007-2008 (6 months) Telecommunication
Requirements and Process Management, Germany / Sweden

As a Lead Business Analyst, I was acting as Requirements Manager in the Projects and IT department.

Accountabilities:
- Management of the requirements team
- Implementation of a requirements definition methodology
- Recommendation of a requirements management tool

Achievements:
- Implemented a new requirements methodology, based on methodologies used on previous projects. The methodology was adapted to take the specific needs and habits of the client into account.
- Validated the methodology via the implementation of a few change requests
- Trained the Marketing department on the new methodology



2007 (6 months) Telecommunication
Product Management, Belgium

As a Senior Business Analyst, I was acting as Product Manager in the Strategy and Business Development department, managing the MVNO and MVNE products. In this role, I have coordinated the launch of the first MVNO.

Accountabilities:
- Validation of the MVNO and MVNE applications
- Validation of the MVNO and MVNE processes
- Preparation of the go-live for the first MVNO through the new MVNE platform
- Maintenance of the MVNO applications and processes

Achievements:
- Successfully launched the first indirect MVNO of the client



2006-2007 (8 months) Telecommunication
Product Management, Belgium

As a Senior Business Analyst, I was acting as Product Manager in the Marketing / Sales department, managing the Incentive Management applications. In this role, I was the point of contact between the technical and functional teams. I was responsible for ensuring that applications were running according to the business needs and that the payments were made in due time.

Accountabilities:
- Writing business requirements for change requests and projects, in the area of incentive management
- Coordinating requirements gathering from different departments on big projects
- Maintaining the business roadmap for the incentive management applications
- Ensuring that the incentive management applications were running according to the metrics
- Reporting to the Incentive Management Board (director level)
- Coordinating the investigation on production issues

Achievements:
- Ensured smooth payment of the commissions (~100 million € annually)
- Coordinated the requirements phase of the commissioning tool replacement project (~400K €)



2006 (6 months) Telecommunication
Project Management and Business Analysis, The Netherlands

As a Lead Business Analyst, I was coordinating a business portal study project.

Accountabilities:
- Leading a business analysts team (2 team members)
- Analyze the business processes behind the existing business portal
- Make recommendations for the automation of these processes

Achievements:
- Successfully completed the study project.



2003-2005 (2 years and 1 month) Telecommunication
Project and Product Management, Belgium

As a Senior Business Analyst, I was acting as Project and Product Manager in the Marketing / Sales department, managing the Incentive Management applications. In this role, I was the point of contact between the technical and functional teams. I was responsible for ensuring that applications were running according to the business needs and that the payments were made in due time.

Accountabilities:
- Writing business requirements for change requests and projects, in the area of incentive management
- Coordinating requirements gathering from different departments on big projects
- Maintaining the business roadmap for the incentive management applications
- Ensuring that the incentive management applications were running according to the metrics
- Reporting to the Incentive Management Board (director level)
- Coordinating the investigation on production issues

Achievements:
- Development of this position from scratch (this later became a permanent position)
- Ensured smooth payment of the commissions (~100 million € annually)
- Managed study project for the replacement of the incentive management application (~300K €)
- Coordinated the requirements phase of the follow-up replacement project (~400K €)



2001-2003 (2 years and 5 months) Telecommunication
Project and Product Management, Belgium

As a Project and Product Manager in the Marketing department of the main Mobile operator in Belgium, I was responsible for coordinating the development of several new billing products. For each project, I was leading a team of representatives from all the involved departments.

Accountabilities:
- Gathering needs from business departments and writing business requirements for new billing products
- Coordinating new produtcs implementation (high-level and detailed designs, coding and testing)
- Coordinating the go-live of the new products (migration to production, training and communication)
- Overall project management of the related projects
- Functional maintenance of the products after production launch

Achievements:
- Smoothly took over the commercial launch of 2 new corporate products
- Managed the requirements phase of the Flat for Group project (shared bundles)
- Managed the Electronic Bill Presentment and Payment (EBPP) study and presented the results to the Board
- Managed the Handset Trade-In project



2001 (5 months) Telecommunication
Business Analysis, USA

As a Business / Programmer Analyst on the Customer Care part of the project, I was mainly responsible for analyzing, making proposals and writing detailed designs for change requests. As expert on the Customer Care part of the application, I was also acting as SME.



1998-2001 (3 years) Telecommunication
Team and Project Management, Germany

I have played several roles on the Tapestry project in Germany, in the Customer Care part: Programmer Analyst, Business Analyst, Team Leader and Deputy Group Leader.

As Deputy Group Leader, I was responsible for the Project Management aspects of the Customer Care group. These responsibilities included coordinating the development teams (35 developers in 5 teams), keeping track of the progress and taking actions in order to ensure deadlines were met, supporting the group with group related issues like the availability of a development environment, ensuring the quality of the code met defined standards, …



1997-1998 (6 months) Telecommunication
Program Analysis and Team Leading, Portugal

As a Programmer Analyst and Team Leader in the European Software Development Centre in Portugal, I have lead several projects including the Year 2000 testing and the TAP2 conversion.



1996-1997 (11 months) Telecommunication
Program Analysis, The Netherlands

As a Programmer Analyst, I was initially part of the team responsible for preparing the high-level design of the application aiming at migrating data from the old customer database to the new one. After this, I have written detailed designs and performed data analysis.

Divers

Formations animées:

Outils informatiques maîtrisés:
Microsoft Project, Microsoft Office, Open Project, Open Office


Langues:

Quelques références:
Proximus
Belgacom
Tele 2

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