Senior Project and Product Manager
code AB-BE-201101-281 sur overijse.enligne-be.com en Belgique

MR Be... A...
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OVERIJSE
3090 Be

2010 (1 year) Telecommunications
Business Development, Belgium

Supported internal business development activities in Belgium

Accountabilities:
- Hold regular opportunity review meetings for clients in Belgium
- Answer to Requests for Proposal submitted to CGI

Achievements:
- Became Project Management Professional (PMP) certified
- Acted as Bid Manager to answer an RfP to a major telco client
- Supported recruitment effort for Germany and Poland



2008-2009 (1 year and 4 months) Telecommunication
Release Management, Belgium

As Release Manager, I was is in charge of the corporate functional and technical releases. Each release was managed as a project, the scope of which was to consolidate changes from several projects and bring those to production.

Accountabilities:
- Maintenance of the overall release plan
- Supervision of the release and testing teams
- Reporting on the progress to senior management
- Acting as manager on-site during the release migration
- Supervision of the release coordination
- Maintenance of the release management procedures

Achievements:
- Implemented a release procedure for technical releases
- Developed an MS Access tool to support the new procedure
- Managed the October 2009 functional release (~100 applications impacted)
- Supported the implementation of the new corporate change management procedure (process and communication)



2008 (3 months) Telecommunication
Project Management, Belgium

As Business and Technical Project Manager, I was in charge of several projects, which I had to lead through the testing and commercial launch phases.

Accountabilities:
- Maintenance of the overall project plan
- Coordinating the execution of the project plan
- Reporting on progress, issues, risks and dependencies
- Ensuring quality of the deliverables
- Follow-up a PMP-like project management methodology

Achievements:
- Quick take-over of 3 projects ad interim during critical phases
- Accountable for projects with budgets over 1 Million €
- Efficient problem-solving attitude



2008 (3 months) Telecommunication
Business Analysis, Germany

As Senior Business Analyst, I helped writing change requests for the e-Commerce project.

Accountabilities:
- Writing business requirements for change requests

Achievements:
- Fast integration in an existing team
- Shared knowledge acquired on previous projects with junior colleagues



2007-2008 (6 months) Telecommunication
Requirements and Process Management, Germany / Sweden

As a Lead Business Analyst, I was acting as Requirements Manager in the Projects and IT department.

Accountabilities:
- Management of the requirements team
- Implementation of a requirements definition methodology
- Recommendation of a requirements management tool

Achievements:
- Implemented a new requirements methodology, based on methodologies used on previous projects. The methodology was adapted to take the specific needs and habits of the client into account.
- Validated the methodology via the implementation of a few change requests
- Trained the Marketing department on the new methodology



2007 (6 months) Telecommunication
Product Management, Belgium

As a Senior Business Analyst, I was acting as Product Manager in the Strategy and Business Development department, managing the MVNO and MVNE products. In this role, I have coordinated the launch of the first MVNO.

Accountabilities:
- Validation of the MVNO and MVNE applications
- Validation of the MVNO and MVNE processes
- Preparation of the go-live for the first MVNO through the new MVNE platform
- Maintenance of the MVNO applications and processes

Achievements:
- Successfully launched the first indirect MVNO of the client



2006-2007 (8 months) Telecommunication
Product Management, Belgium

As a Senior Business Analyst, I was acting as Product Manager in the Marketing / Sales department, managing the Incentive Management applications. In this role, I was the point of contact between the technical and functional teams. I was responsible for ensuring that applications were running according to the business needs and that the payments were made in due time.

Accountabilities:
- Writing business requirements for change requests and projects, in the area of incentive management
- Coordinating requirements gathering from different departments on big projects
- Maintaining the business roadmap for the incentive management applications
- Ensuring that the incentive management applications were running according to the metrics
- Reporting to the Incentive Management Board (director level)
- Coordinating the investigation on production issues

Achievements:
- Ensured smooth payment of the commissions (~100 million € annually)
- Coordinated the requirements phase of the commissioning tool replacement project (~400K €)



2006 (6 months) Telecommunication
Project Management and Business Analysis, The Netherlands

As a Lead Business Analyst, I was coordinating a business portal study project.

Accountabilities:
- Leading a business analysts team (2 team members)
- Analyze the business processes behind the existing business portal
- Make recommendations for the automation of these processes

Achievements:
- Successfully completed the study project.



2003-2005 (2 years and 1 month) Telecommunication
Project and Product Management, Belgium

As a Senior Business Analyst, I was acting as Project and Product Manager in the Marketing / Sales department, managing the Incentive Management applications. In this role, I was the point of contact between the technical and functional teams. I was responsible for ensuring that applications were running according to the business needs and that the payments were made in due time.

Accountabilities:
- Writing business requirements for change requests and projects, in the area of incentive management
- Coordinating requirements gathering from different departments on big projects
- Maintaining the business roadmap for the incentive management applications
- Ensuring that the incentive management applications were running according to the metrics
- Reporting to the Incentive Management Board (director level)
- Coordinating the investigation on production issues

Achievements:
- Development of this position from scratch (this later became a permanent position)
- Ensured smooth payment of the commissions (~100 million € annually)
- Managed study project for the replacement of the incentive management application (~300K €)
- Coordinated the requirements phase of the follow-up replacement project (~400K €)



2001-2003 (2 years and 5 months) Telecommunication
Project and Product Management, Belgium

As a Project and Product Manager in the Marketing department of the main Mobile operator in Belgium, I was responsible for coordinating the development of several new billing products. For each project, I was leading a team of representatives from all the involved departments.

Accountabilities:
- Gathering needs from business departments and writing business requirements for new billing products
- Coordinating new produtcs implementation (high-level and detailed designs, coding and testing)
- Coordinating the go-live of the new products (migration to production, training and communication)
- Overall project management of the related projects
- Functional maintenance of the products after production launch

Achievements:
- Smoothly took over the commercial launch of 2 new corporate products
- Managed the requirements phase of the Flat for Group project (shared bundles)
- Managed the Electronic Bill Presentment and Payment (EBPP) study and presented the results to the Board
- Managed the Handset Trade-In project



2001 (5 months) Telecommunication
Business Analysis, USA

As a Business / Programmer Analyst on the Customer Care part of the project, I was mainly responsible for analyzing, making proposals and writing detailed designs for change requests. As expert on the Customer Care part of the application, I was also acting as SME.



1998-2001 (3 years) Telecommunication
Team and Project Management, Germany

I have played several roles on the Tapestry project in Germany, in the Customer Care part: Programmer Analyst, Business Analyst, Team Leader and Deputy Group Leader.

As Deputy Group Leader, I was responsible for the Project Management aspects of the Customer Care group. These responsibilities included coordinating the development teams (35 developers in 5 teams), keeping track of the progress and taking actions in order to ensure deadlines were met, supporting the group with group related issues like the availability of a development environment, ensuring the quality of the code met defined standards, …



1997-1998 (6 months) Telecommunication
Program Analysis and Team Leading, Portugal

As a Programmer Analyst and Team Leader in the European Software Development Centre in Portugal, I have lead several projects including the Year 2000 testing and the TAP2 conversion.



1996-1997 (11 months) Telecommunication
Program Analysis, The Netherlands

As a Programmer Analyst, I was initially part of the team responsible for preparing the high-level design of the application aiming at migrating data from the old customer database to the new one. After this, I have written detailed designs and performed data analysis.

Formations animées:

Outils informatiques maîtrisés:
Microsoft Project, Microsoft Office, Open Project, Open Office

Langues:

Quelques références:
Proximus
Belgacom
Tele 2

Fiche créé / modifiée le : 2011-01-13 16:48:33

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